Last Amended: September 7, 2024

1. General

1.1. Acceptance of Terms: By using Laptop Clinic’s services, including laptop repair and refurbished laptop sales, you agree to these Terms and Conditions. These terms govern your use of our services and purchase of products.

1.2. Modifications: Laptop Clinic reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website or at our service center. Continued use of our services constitutes acceptance of any modifications.

2. Repair Services

2.1. Service Scope: Laptop Clinic provides repair services for laptops, including but not limited to hardware repairs, software troubleshooting, and system upgrades. The scope of service will be determined based on the diagnostic assessment performed by our technicians.

2.2. Diagnostic Fees: A diagnostic fee may apply to assess the issue with your laptop. This fee is refundable if you proceed with the repair services.

2.3. Repair Costs: Repair costs are estimated based on the diagnostic assessment. A detailed quote will be provided before any work begins. The final cost may vary based on additional issues identified during repair.

2.4. Warranty on Repairs: We offer 1 year warranty on Refurbished Laptops, typically covering parts and labor for a specified period. Warranty details will be provided with the completed service.

2.5. Customer Responsibilities: It is the customer’s responsibility to back up all data before bringing the laptop in for repair. Laptop Clinic is not responsible for any data loss that may occur during the repair process.

2.6. Service Completion Time: Estimated completion times for repairs are provided as a guideline. While we strive to meet these timelines, delays may occur due to unforeseen circumstances.

3. Refurbished Laptops

3.1. Product Condition: Refurbished laptops are thoroughly tested and refurbished to meet Laptop Clinic’s quality standards. They may show signs of previous use but are sold in good working condition.

3.2. Pricing: Prices for refurbished laptops are clearly stated and reflect the condition and specifications of the product. Prices are subject to change based on availability and market conditions.

3.3. Warranty: Refurbished laptops come with a warranty period during which repairs and replacement of defective parts are covered. The warranty does not cover damage caused by misuse, accidental damage, or unauthorized modifications.

3.4. Returns and Exchanges: Refurbished laptops can be returned or exchanged within a specified period, as outlined in our return policy. Returns must be accompanied by the original receipt and in the same condition as purchased.

4. Payments and Refunds

4.1. Payment Methods: Laptop Clinic accepts various payment methods, including credit/debit cards, cash, and electronic payments. Payment must be made in full at the time of service completion or product purchase.

4.2. Refunds: Refunds for repair services are generally not provided unless the service was not performed as agreed. Refunds for refurbished laptops are subject to our return policy and must be requested within the specified return period.

5. Data Privacy and Security

5.1. Data Handling: Laptop Clinic is committed to protecting your privacy. Personal and device data provided for repair services will be handled in accordance with applicable data protection laws and our privacy policy.

5.2. Data Security: While we take precautions to secure your data, Laptop Clinic is not responsible for any data breaches or loss that may occur during the repair or refurbishment process.

6. Limitation of Liability

6.1. Service Limitation: Laptop Clinic’s liability for any claims arising from the use of our services is limited to the amount paid for the specific service or product in question. We are not liable for any consequential, incidental, or indirect damages.

6.2. Product Liability: For refurbished laptops, Laptop Clinic’s liability is limited to the warranty provided with the product. We are not liable for any damages or issues arising after the warranty period.

7. Contact Information

7.1. Customer Service: For any questions or concerns regarding these Terms and Conditions, or our services and products, please contact us at:

Laptop Clinic Authorized Laptop Service Center
Room No 63, , DD Milestone, Kadavanthra, Ernakulam, Kochi, Kerala 682020
044 4990 8853
info@laptopclinic.in
www.laptopclinic.in

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Laptop Clinic!